Conversational SMS & missed-call text-back

1. 01

   Missed call text-back (SMS within 5 seconds)

   When you cannot pick up while working, a personalised SMS with a booking link goes out instantly, saving the lead from the competition.

   2–4 h/week

2. 02

   Dormant customer reactivation sprint

   Reaches customers inactive for months with intelligent, seasonal-reason messages, generating new revenue from the existing database.

   2–4 h/week

3. 03

   Dynamic cart-abandonment recovery (SMS/email)

   Generates personalised messages highlighting the specific product's benefits and guarantees to complete the purchase.

   1–3 h/week

4. 04

   Cash-on-delivery confirmation & locker pickup SMS

   Asks for prior confirmation on COD orders and sends pickup-deadline reminders for locker orders, minimising returned parcels.

   2–4 h/week

5. 05

   Running late? The customer gets a new ETA by SMS

   When the previous job overruns or traffic builds up, the next customer receives an honest new arrival window before they start calling the office.

   1–3 h/week

6. 06

   Referral ask after every happy visit, tracked to the booking

   Customers who just rated you 5 stars get a personal, forwardable referral message; when a friend books with it, both sides receive the promised thank-you automatically.

   2–4 h/week

Workflows

1. Missed-call text-back (SMS)Top 130 seconds after a busy or unanswered call a personal text goes out: 'Hi! I'm with a customer and couldn't pick up.
2. Dormant customer reactivation sprintTop 8Contacts inactive for 6–18 months in the CRM or invoicing tool get a short, friendly, non-promotional text referencing their real history.
3. Two-way sales and info SMSWhen a customer replies to a text with a question ('Do you have a 42?', 'What's shipping?'), an AI agent answers in a human tone, with a natural 4–8 second delay, and closes: 'Yes, in black.
4. Interactive confirmation and no-show prevention24 hours before: 'Hi Dóri! We expect you tomorrow at 14:30. Reply 1 if you're coming, 2 to reschedule.' A 1 confirms in the calendar; a 2 makes the AI offer new slots; the freed slot is offered to the waitlist within minutes.
5. Webshop SMS rescue: abandoned cart, parcel locker, cash on deliveryCart abandoned → text 15 minutes later offering sizing help.